Here at High Street Soap we want you to be nothing but happy and pleased with your experience. Hopefully the info here will help with some questions - if not, please don't hesitate to ask.

Privacy:
All information submitted to High Street Soap is kept private and confidential. We hate spam as much as the next person and will never share or sell information. Credit card information is collected using a completely safe and secure SSL server.

Payments:
We accept all major credit cards and direct debit payments on our website through PayPal, a secure and well known provider. We also accept Visa and Mastercard through a secure server on our site through the card option. Please have your card in hand when ordering as we require the CVN [card verification number] on the back of your card. This is to protect you as well as us from credit card fraud.

CVN location:

Out of Stock/Backordered Items:
We try our hardest to keep the site updated to reflect current inventory. However, should an item be out of stock and not indicated on the site, we will notify you and give you a chance to replace this item with one of similar value and type.

If no reply is received we will remove the item from your order and ship what is currently in stock.

Sorry but we cannot accept backorders. We can hold your order until the product is in stock and it will ship complete - prior notification must be received! We will not automatically hold orders. Please email and let us know.

Order Processing:
Your order will be shipped within 3 to 4 business days after receipt. Usually it's quicker than that, but we like to say 3-4 business days to cover our hineys :)

Shipping:
As a special thank you to our customers, High Street Soap offers free shipping on orders of $50.00 and more. Free shipping is applicable to retail orders only - not valid for wholesale or custom favor orders.

We ship via United States Postal Service Priority Mail with delivery confirmation. This service provides quick, efficient and inexpensive shipment of your order. We gladly send an email letting you know when your package was shipped.

International Orders:
At this time, High Street Soap is not accepting international orders.

Returns/Exchanges:
Due to the nature of our products we cannot accept returns due to dissatisfaction.

Should an item arrived in error we will do our best to replace or offer store credit. No returned package will be accepted without authorization from High Street Soap.